Most items Milosport.com carries are covered by a warranty from the individual manufacturers. Generally, warranties cover defects in materials, parts, and workmanship. Damage from abuse, neglect, accidents, normal wear and tear, and impact are not covered under any warranty from any company. Sometimes, we can give you an idea as to the warranty vaildity, but It is at the sole discretion of the manufacturer, not Milosport, as to the validity of the warranty, and/or to either repair or replace defective merchandise. Milosport will do our best to hold companies accountable and protect your rights as our customer.
Unfortunately, labor and shipping are not covered under any warranty. If you have a warranty issue, the shipping and handling charges are usually the responsibility of the consumer. If you have a legitimate warranty, contact us at 1.801.487.8600. At that time, we will either direct you to the companies warranty department who will manage your warranty, or we will obtain a Return Authorization number for you from the company. After that, you will send the product directly to the manufacturer, labeling the Return Authorization number on the outside of the box. This shipping process will speed up the warranty wait time. The manufacturer will then return the product, repaired, replaced, or rejected to us, and we will send it to you. This process only applies to products purchased from this website, and we will not typically handle warranties purchased from other shops or sites. For more specific information, please read the manuals included in the product packaging. You can also contact our Retail Store at 1.801.487.8600, or e-mail us at email@example.com with other questions. Let’s get you back on the snow!